Covid-19 Update: Our online store is open and delivery as usual.
Terms & Conditions

Welcome to Angel Florist & Gift web site online store. Terms and conditions stated below applies to all visitors and users of Angel Florist & Gift. You're bound by these terms and conditions as long as you're on angelflorist.com.my 


General

The content of terms and conditions may be change, move or delete at any time. Please note that Angel Florist & Gift has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Angel Florist & Gift will take immediate actions against the offender(s).


Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Angel Florist & Gifts.

 

Order Acceptance Policy

All orders requests are subjected to acceptance by Angel Florist & gift, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will fully refund or cancel any payment, via the payment method used to place the order.

 

Delivery Policy

Our deliveries are from Monday to Saturdays, 9:30am to 7pm except weekend and public holiday. Timed delivery are not available. Angel Florist & Gift only delivers within Penang state. Flowers delivery on the same day is available, provided that the order is received before 2:00pm MYT (+0800).

The customer is responsible to provide genuine reciepient's contact number and shipping address, and ensure the recipient is present at the shipping address at the time of delivery. If the flowers has been duly delivered to the shipping address as required by the customer, no refund will be issued. In the event a delivery is re-schedule or re-roated upon the request of your recipient or you, a delivery fee will apply.

 

Changes and Cancellation

Please contact angelfloristgift@yahoo.com if you wish to make changes or cancellation. Changes and cancellation can be requested by the customer before 11am one (1) day before the intended delivery day. 

 

Return and Refund Policy 
Due to the nature of flowers, we do not accept returns. However, we offer you refund or replacement flowers at our next available delivery date if the flowers got damaged in transit. Please inform us immediately at angelfloristgift@yahoo.com. Please note that you will need to email us a photo of the damged flowers within 12 hours of receipt in order to be eligible for a refund or replacement flowers at our next available delivery date.
If our deliveries do not turn up within 24 hours of their intended delivery date due to our mistake, please contact us at angelfloristgift@yahoo.com to inform us. We will send you a replacement on our next available delivery date, or a refund.
We refund via method used to place order. 
Please note that for payment through online bank tranfer via ipay88, 3.5 percent will be deducted from the total amount of purchase during refund. 
 
 

Comments and Feedbacks

All comments and feedbacks to angelflorist.com.my will be remain Angel Florist & Gift's property.

User shall agree that there will be no comment(s) submitted to the angelflorist.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.


 

Product Information

We reserve the right, at our absolute discretion, to subsitute any product with an alternative product of a similar style and equivalent (or greater) value and quality.

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

 

Newsletter

User shall agree that Angel Florist & Gift may send newsletter regarding the latest news/products/promotions etc through email to the user.

 

Indemnification

The user shall agree to defend, indemnify and hold Angel Florist & Gift harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

 

Link to other sites

Any access link to third party sites is at your own risk. angelflorist.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

 

Inaccuracy Information

From time to time, there may be information on angelflorist.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. 

 

Termination

This agreement is effective unless and until either by the customer or  angelflorist.com.my. Customer may terminate this agreement at any time. However, angelflorist.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.